25 years serving and protecting our clients
Our authority in our practice has been established by delivering legal excellence in more than 25 areas of law.
Conditional Fee Agreements
We can assess your financial situation and offer advice on how to deal with your case through a financial plan that best suits your needs.
Providing a Reliable Service
Our expert solicitors build trust through communication, confidentiality, courtesy and commitment to their practice.
Your local solicitors nationwide
With more than 50 offices across the country, we support you in your legal needs at home, on the phone and at your local branch.
Legal Ombudsman
Legal Ombudsman
Once you have gone through our internal complaints procedures and are not satisfied by our final response or resolution, you can then refer your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint. and;
- No more than 1 year from the act/omission that lead to the complaint. Or;
- No more than 1 year from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, you can contact them directly.
You can contact the Legal Ombudsman by
- Telephone: 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Website: www.legalombudsman.org.uk
The Legal Ombudsman correspondence address is:
- Legal Ombudsman, PO Box 6167, Slough, SL10EH
Solicitors Regulation Authority
Duncan Lewis is regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority can help you if you are concerned about our behaviour.
You can raise your concerns with the Solicitors Regulation Authority.