Legal News

The Fundamentals of Care survey has been used to gather patients’ views on their experience of receiving care.

The WA says this is the last year the survey will be published in this form, as this is a transition year while implementing the new monitoring regime for the new Health and Care Standards, which were published in April 2015.

The survey was conducted in all hospitals across Wales and more than 7,700 patients responded.

The information gathered will be used to improve the standards of patient care and enhance the overall patient experience.

Key findings include 99% of patients feeling that they were treated with dignity and respect – and 98% of patients feeling that they were given privacy, with the same number saying that they were given help to be as independent as possible.

A total of 95% of patients felt they were given full information about their care – and 98% of patients felt they were made to feel safe.

Mr Gething said:

“These high levels of patient satisfaction are very encouraging – with 30 of the 32 questions receiving responses in excess of 92%. This is welcome news.

“I am glad to see that people in need of the NHS in Wales feel they are treated with dignity and respect and that they feel safe.

“I acknowledge that there’s some work to be done to ensure that patients get enough sleep and rest, in order to recuperate – and we’ll look at where improvements can be made in this area.

“Although, overall, these are positive findings which should be commended, there’s always work that still needs to be done.

“It’s important we build on these good results and continue to deliver the quality of care that people across Wales deserve.”

Chief Nursing Officer Professor Jean White added:

“The survey has a vital role in informing us as healthcare professionals where we are doing well – but importantly, where we need to deliver improvements for people accessing the NHS.

“I’m proud of the results of this important survey – the fact we’ve achieved these high levels of patient satisfaction is testament to the excellent work taking place every day across the NHS in Wales.”

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